SASS helpline and other support

Helpline and other support

We provide a range of support for everyone to ensure that the needs of our autistic young people are met by all providers and families. The service is available all year round, excluding Bank Holidays, with a telephone helpline available on Wednesday mornings throughout the year. A member of the team will always be available to provide support to professionals, parents, carers and families.

Other support


We provide a range of support for all parents, carers and families of autistic young people including:

  • Coffee mornings – run six times per year, please click here for more
  • Teen group – run in the evening six times per year, please click here for more
  • A range of training courses across a wide variety of subjects, please click here for more
  • SASS leaflet on what we can offer, please click here for more
  • SASS padlet – full of information for parents and carers, please click here for more
  • Signposting to other support and agencies where appropriate

Please see our training for families section for further information on the courses we run.


We provide a wide range of support for professionals working with autistic children and young people including: 

  • Training on a wide variety of subjects for all professionals working with autistic children and young people in B&NES including the AET Autism Education Trust modules. For more click here.
  • Autism champions network for professionals within any education setting who would like to become an advocate for their autistic young people. SASS aims for all education settings within B&NES to have an identified Autism Champion. For more information click here.
  • Whole school training – we can train all staff at a setting in an staff meeting or on an inset day (depending on the length of the course) in any of the courses that we offer. To make a request please contact
  • We have written a Specialist Autism Support Service Guide for Education Settings  which is designed to support practitioners to implement effective autism strategies and develop a graduated approach.
  • We have also written a  SASS Strategies for supporting children on the Autism Spectrum in the Early Years Guide which contains strategies for supporting very young autistic children in the early years.
  • We work closely with other services and organisations across B&NES, such as Health incorporating Speech and Language Therapists, Health Visitors, School Nurses and Paediatricians. We will also be continuing to work with the Local Authority, Social Care and parents/carers. This is a key outcome for our service and an active contribution to the multi-agency, B&NES-wide autism strategy.
  • We also contribute to the dedicated autism pages within the Live Well B&NES Site/Rainbow Resource, which is the Local Offer in B&NES. Please see the website for further information:
  • We promote the use of the AET Progression Framework and provide support where required to implement this within education settings to better meet the needs of all autistic learners. For more information and to download this free resource, please visit: